Delivery and Returns
All items are l ovingly wrapped, packaged and posted
Mainland England, Southern
Scotland, Wales and Northern Ireland.
Items up to 2kg total packaged weight are sent out by 1st or 2nd class post, the cost is calculated at checkout.
Our Deliveries are made using a standard delivery 3-5 days and are charged according to the delivery postal address, all orders exceeding £20 require a signature.
We aim to deliver your order within 10 working days (Saturday, Sunday and bank holidays are not classed as working days).
If you need it quicker, please get in contact by email at firstname.lastname@example.org prior to placing your order and we will see what we can do to help.
Faulty or Damaged itemsWe undertake to replace any product that is delivered to you faulty or in a damaged condition. In the case of a faulty or damaged product, please notify us within 48 hours of receiving your delivery through our “Contact us” webpage. Faulty or damaged products should be returned within 30 days of receipt of delivery.
If we are unable at the time of return to replace or exchange returned faulty or damaged goods, we undertake to reimburse you for the amount initially debited for the purchase including packaging and postage charges.
Returning Undamaged Items
We also undertake to exchange/refund any undamaged product purchased from us. You must contact us within 7 days of receiving the goods and the item must be returned unused and with proof of purchase within 14 days of informing us. If undamaged goods are returned to us, we do not refund any packing and postage charges. As the customer it is your responsibility to return undamaged goods safely and to pay the postage cost, we recommend that products are returned via a signed for/tracked service.
Because of the nature of these items, unless they arrive damaged or defective we cannot accept returns for :
- custom or personalised orders
- intimate items such as earrings (for health and hygiene reasons)
- items on sale
Dewetha, West End, Blackwater, Cornwall. TR4 8EX